Acceptable methods of payment by the Company is by cash, master-card,  or visa. We DO NOT ACCEPT cheques, PayPal or accounts. EFT is by prior authority only.

On making a booking The Customer is required to pay a deposit, being an amount determined at the Company’s discretion with the balance of the charges payable within 24 hours of goods unloaded, unless other arrangements have been set in writing and approved by The Company.

The Company shall have the right to defer or refuse delivery at the Customer’s expense should it become apparent that the Customer is unwilling or unable to pay in the required form of payment or at the required place or time. The Customer may not withhold any part of the payment for any reason.

If payment is not made the goods will stay on the truck until payment is finalised and the time spent waiting will be charged to the Customer. If payment is not made on the same day, the goods will be stored and the customer will be charged storage fees and additional time charges for delivery to and from storage.

The Company will endeavour to do 1 load from pickup to drop off point. However if the Customer is not forthcoming or accurate with the amount of volume being moved, the Company may not be able to take everything in one load on moving day. If no inventory list is provided or it is not accurate, it may not fit in one load. Any additional time taken for extra loads are to the customers expense.

The Company will always do it’s best to fulfil customer’s last minute requests, however The Company has the right to refuse any additional work required on the day if no time/space is available.

The quotation may not include extra charges for additional services not specified by customer prior to booking. For example all Pianos attract a $90 surcharge and need to be pre-booked to allow for the right resources on move day.

Payment is required by master-card, visa or cash upon delivery of the customer’s items upon completion of the move.  Should payment details not be received on the move date upon completion of works, the customer’s debt may be either be passed to a debt collection agency or court proceedings will ensue. All legal costs, court costs, interest and Debt collection fees will be passed on to the customer.



From time to time delays may occur due to traffic or unforeseen circumstances, should a truck arrive late there will be no discounts or compensation. The Company does not hold responsibility for any issues due to the late arrival of a truck. Time and rates will be adjusted according to resources available at given times.


Free Box hire agreement

Unless waived by the company, Free Hire Boxes have a $60 transport fee which covers delivery and pickup within in the Sydney Metro area.

Free Hire Boxes are reserved for our Customers only and can be kept for a maximum period of 10 days before and 10 days after the move date. If the boxes are not flattened and ready for collection within the 10 day period, in good re-usable condition (tape removed and no holes or tears, water or liquid damage), a $5 fee per box will be charged to the customer’s nominated card.

The company does not collect rubbish, used wrapping paper or boxes that are not property of The Company, the customer is responsible to dispose of these items unless rubbish collection has been booked with The Company.



If you have a change in date of your move, and The Company cannot move The Customer within 4 days of your requested date(s), deposits paid on jobs are non-refundable. If cancelled within 48 hours of the booked job date you are liable for the minimum timeframe of the job minus the deposit.  Please be aware that if you cancel your job within 48 hours then the minimum charge must be paid with nominated card in full minus your deposit.  The company has the authority to send your details to a debt collection agency or small claims court if the customer chooses to refuse this.


Quotation and Order

The Company charges and quotations are calculated on the basis of information supplied by the Customer as to the nature and quantity of items to be moved and as to any difficulties in gaining access at the pick up or delivery locations. With fixed-priced moves, additional charges may become payable if the information supplied is incorrect or inaccurate. The Company may charge the Customer an additional amount to cover the cost of additional time and labour with fixed price quotes. There are no discounts or refunds if the work carried out takes longer than expected by the customer. No two moves are the same, all estimates are estimates only unless stated by The Company.

The quote may vary if:

1.     The Company has to supply any additional services, previously not included in the quotation, such as disconnecting appliances/moving difficult or unusual items, sending additional staff or balcony lifting items, moving things more than one time, or adding on drop off or pickup locations.

2.     Access to the property is not as described, and will not allow free movement of the goods without the need of alterations or hire of additional equipment, or the access to the property is not suitable for the removal vehicle to get within 25 meters of the doorway, and as a result the Company has to do additional work, such as ferry things long distance.

3.     Any charges are incurred for parking, toll roads,  or any other charges levied by the government for transportation of goods from the current property to the new property. It is the customer’s responsibility to contact council, strata, landlords and building managers to alert them of the company’s trucks to be parked in desired space. If there is no legal space to park, the company will park in the closest legal position. The company does not take responsibility if works take longer as a result. The company can refuse to carry out work if the distance to goods is dangerous or longer  distance than promised by the customer. If the company receives a fine or ticket because the customer chooses the company to park in a non-approved/legal parking location, the customer is solely liable for the cost of the fine and it will be added to the bill.


Ownership of Goods

By entering into the contract the Customer declares that the person obtaining the quote and booking the job is the owner of the goods or has the owner’s permission to be moving his or her goods and shall be responsible for the booking and payment of the job.


Furniture Disassembly

The company can by The Customer’s request, dismantle and reassemble furniture. The company is skilled in such tasks, however if the furniture involved is of low quality, and/or has been pulled apart more than once the Company is not responsible if it does not go back together. Many items such as Ikea, Fantastic Furniture items are made from low-cost materials such as particle board.  The Company will endeavour but not guarantee to re-assemble these items. The company is not responsible if the item cannot go back together without anything other than normal assembly methods and parts.


Customer’s Obligations

To enable the Company to perform its obligations the Customer shall:

Provide the Company with any information reasonably required by the Company, and advise of any special requirements or care of particular items. If some items are of bad quality, and not in suitable condition to move,  should the Customer not accept the recommendations of the Company then the items to be moved are solely moved at the risk of the Customer.

Obtain all necessary strata and/or council permissions, parking permits, lift bookings, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer.  All tolls, fares etc incurred during the job to be billed at the cost of the client.  The Customer is responsible for ensuring parking adequate for the vehicle transporting the goods is available during the job no more than 25 metres away from the relevant doorway/access point.  If time is spent searching for parking it will be at the expense of the customer.


It is the customer’s responsibility to have someone near to the truck at all times to eliminate the chances of potential theft from passers-by. It is also the Customers responsibility to check the truck before it leaves the drop-off to ensure everything has been unloaded from the truck. If the Customer is not present at the drop-off and has not ensured all items have been delivered and unloaded from the truck, the Company will not be held responsible.


Advise the Company of any height restrictions to loading docks, parks or drive ways.

Advise the Company of any oversized items such Pianos, Fish Tanks, Pool Tables, large tables, Buffets, Pot plants and items over approximately 80 kilos. The Company has the right to refuse or charge extra for these items.

Advise the Company of the need to move items up stairs

The customer must measure all doorways, hallways, stairwells, ceiling heights, lifts both internally and externally to ensure items fit in and out of the customer’s premises. If items have to be forced in or of a high risk of damaging the item itself, floors, walls or ceilings, the customer may choose to proceed at own risk. The customer must determine prior to moving if any access routes are dangerous, tight or high-risk, the company is not responsible for any damages of any kind, and can refuse to attempt to move things to places when damage to property and/or items being moved is high-risk or inevitable.

Ensure that all dangerous goods, banned substances, animals and plants are declared before sign on, as relocating those may breach Australian transport regulations. The company does not transport gas bottles, paint or other industrial substances.

The Customer must ensure that all goods provided to us are in a condition which is suitable for us to perform the services, and withstand normal handling, and transit. This includes by ensuring any goods are packed in a proper way to withstand the ordinary risk of transport, except where the Customer contracts the Company to package the goods.

Acknowledge that, subject to the terms and conditions of this Agreement, should any damage be incurred then it is the Customer‘s responsibility to advise the Company prior to delivery and the company leaving the customer’s premises. All issues must be addressed prior to sign off otherwise they may be denied.


Applicable Law and Interpretations

This Agreement shall be governed by and interpreted and enforced in accordance with the laws applicable in the State of NSW. This Agreement shall be deemed to have been entered into in the State of NSW.

Any provision of this Agreement which is capable of being interpreted as being void, illegal or unenforceable, shall not be so interpreted if at all possible, and shall otherwise be severed to the minimum extent necessary with the remainder of the Agreement remaining in force.

All the rights, immunities and limitations of liability in the above conditions of contract shall continue to have their full force and effect in all circumstances, notwithstanding any breach of contract (including fundamental breach of contract) or any condition thereof by the Company.

Words denoting the singular number shall include the plural number and vice versa words denoting any gender shall include any other genders.


Insurance Cover

The customer understands that the only insurance provided by the Company is public liability insurance and road transit insurance for fire, flood, collision and overturning with any excess amounts to be paid in full by the Customer. The Customer accepts responsibility to optionally ensure that the Customer’s goods are adequately insured for transportation and must organise insurances for any additional cover by contacting their own insurance provider.

The Customer must prior to commencement of the removal services, demonstrate to the Company’s reasonable satisfaction that all goods guaranteed are in working order and free from damage.

The company takes all care and no responsibility for broken or damaged items or premises of any kind during handling, loading, unloading or transit. If the customer has taken out accidental damage insurance through a third party the company will provide all the necessary details to the third party.

If the item does not have any visible damage and the damage is internal only, it is impossible for the Company to be held liable.  Insurance for accidental damage to your contents, by New South Wales regulation must be taken out by the customer should they feel necessary. The company HIGHLY RECOMMENDS ACCIDENTAL DAMAGE INSURANCE WITH ALL MOVES. For a competitive insurance quote, please visit www.removalsinsurance.com.au